Shipping

Shipping Policy

Delivery Times

All orders are processed after payment has been successfully confirmed.
Estimated delivery time is up to 14 business days, unless otherwise stated on the product page.
Custom-made, personalized, or special-size items may require additional production time. In such cases, the customer will be notified accordingly.

Shipping Costs

Shipping costs will be displayed during checkout.
Zwiebel Jewelry may offer free shipping as part of promotional campaigns or for orders above a specified purchase amount.

Shipping Method

Orders are shipped via a courier service to the delivery address provided during checkout.
Customers are responsible for ensuring that the shipping information they provide is accurate and complete.

Delivery Delays

Delivery may be delayed due to circumstances beyond the control of Zwiebel Jewelry, including courier delays, severe weather conditions, security events, strikes, or force majeure.
In the event of an unusual delay, we will make every reasonable effort to notify the customer as soon as possible.

Delivery of Orders

Orders will be delivered to the shipping address provided at the time of purchase.
If the customer is unavailable to receive the delivery, the courier company will act in accordance with its procedures to arrange a redelivery or an alternative delivery option.

Shipping Responsibility

Zwiebel Jewelry is responsible for the order until it has been delivered to the customer.
In the event of loss or damage during shipment, customers must contact our Customer Service as soon as possible, and no later than 48 hours after receiving the shipment.

Delivery Areas

We currently ship throughout Israel, subject to the courier company's service areas.
Delivery to remote locations may require additional delivery time.

International Shipping

We offer international shipping to selected countries worldwide.
Delivery times vary depending on the destination country and shipping carrier and typically range from 5 to 21 business days, depending on the destination.
Shipping costs will be calculated and displayed during checkout.
Import duties, customs fees, VAT, local taxes, or customs clearance charges may apply in the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Zwiebel Jewelry is not responsible for delays caused by customs procedures, security inspections, or other circumstances beyond our control.
Customers are responsible for ensuring that the purchased product may be legally imported into the destination country in accordance with local laws and regulations.
If a shipment is refused by the customer or cannot be cleared through customs, shipping charges and any additional costs incurred will not be refunded.

Customer Service

For any questions regarding shipping, please contact Zwiebel Jewelry Customer Service using the contact form on our website or through the email address or telephone number listed on the website.